Managing Challenging Conversations

Giving open, honest, timely feedback is one of the most important roles a leader can play. It is also, possibly, the number one area where a leader may become derailed. Likewise, being involved in helping to facilitate differences between groups and individuals also presents its challenges. This course provides a practical, conversational approach for achieving constructive solutions where everyone feels heard and respected.

This course develops skills and confidence to effectively lead the different types of difficult conversations such as managing under-performance, giving sensitive feedback and change management. It is particularly suitable for those in leadership and managerial roles seeking to develop skills to effectively manage challenging workplace conversations.

Program focuses on the Growth Coaching International approach:

Understanding of the 3 elements of coaching: GROWTH Framework, “Key Coaching Skills” and “Coaching Way of Being’
Exploring the Collaborative Feedback Pyramid, particularly concern-based feedback
Prepare and practise a challenging conversations in different contexts: Manager and team member, Peer to peer and Managing upwards

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Growth Coaching International and CCSolutions offer Peer Coaching, Leadership Coaching, Leadership Development and Instructional Coaching to schools and organisations in Perth, Western Australia, Adelaide, South Australia, Darwin, Northern Territory.

BENEFITS:

Confidence and skills to lead challenging conversations in a range of contexts
A ‘coaching approach’ to leading conversations towards positive outcomes
Confidence and skills to provide feedback to surface blind spots in behaviour, attitudes and performance
Enhancing communication skills that increase the success in challenging conversations

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